TERMS & CONDITIONS, SHIPPING POLICY AND PRIVACY POLICY

1. ACCEPTANCE OF TERMS

By accessing or using pvrspares.com (the "Website"), you agree to be bound by these Terms & Conditions, our Shipping Policy, Privacy Policy, and all applicable Indian laws including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. Your continued use of our services constitutes acceptance of these terms.

2. GOVERNING LAW AND JURISDICTION

These terms are governed by Indian law. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra, India.

3. COMPANY INFORMATION

• Legal Entity: PARAS ENTERPRISES
• Website: pvrspares.com
• Registered Address: pvrspares.com, shop no 101, Near HUB Mall, Cama Estate, Goregaon East, Mumbai 400063.
• Customer Support Email: helpdesk@pvrspares.com
• Customer Care Phone: Please contact us via "Contact-us" tab in the sidebar.
• Grievance Officer Contact: +91-8104774361.

4. INTELLECTUAL PROPERTY PROTECTION

All content on our website including images, videos, logos, user interface design, product information, and written content is the exclusive property of PARAS ENTERPRISES. Unauthorized copying, reproduction, distribution, or use of any content for any purpose including education, criticism, or commercial use is strictly prohibited and will result in legal action.

5. PRODUCT CLASSIFICATION AND LIABILITY

Original Products:

Items labeled as "Original" are rare or discontinued parts. Manufacturer's Retail Price (MRP) may not apply to such products. We do not accept claims related to fitting issues for original parts.

Generic Products:

Clearly marked as "Generic" and sold as suitable alternatives to original parts.

Product Warranty:

We do not accept partial mileage claims or performance guarantees beyond what is explicitly stated in the product description.

6. SHIPPING POLICY

6.1 Shipping Costs and Payment Structure

• Customers pay 60-70% of actual shipping charges upfront
• pvrspares covers the remaining 30-40% as a shipping discount
• Shipping discounts may be revoked if orders are cancelled after dispatch, returns are due to buyer's change of mind, or fraudulent activity is detected

6.2 Courier Selection and Service Standards

• Default Courier Partners: We select the most cost-effective and reliable option from our network including IndiaPost, Delhivery, Xpressbees, Bluedart, Ecom Express, DTDC, Amazon Shipping, and Ekart
• No Customer Preference: Courier selection is at our discretion based on efficiency and cost
• No Delivery Guarantees: Delivery timelines depend on third-party courier services. We are not liable for delays caused by logistics partners, natural disasters, or unforeseen circumstances

6.3 Delivery Timelines

• Order Processing: 1-14 business days depending on product availability
• Delivery Time: 1-14 business days for metro cities; up to 3 weeks for remote areas including Lakshadweep, Northeast states, Kashmir, and Ladakh
• Priority Locations: Some locations like Pune may receive same-day delivery if conditions align (early order placement and proximity to our Mumbai warehouse)
• Issue Resolution Timeline: Customers have 7 days from delivery to raise any issues. Once an issue is accepted, you have another 7 days to dispatch the product. If a tracking number is not provided within these 7 days, the case will be considered closed. Transit time for the replacement is not included in these timelines. Replacement will be given priority over refunds, on receiving the original product in the said condition we shall send replacement.

6.4 Remote Areas and Service Limitations

• Tier 4-6 Cities: Door-to-door delivery is not guaranteed. Customers may need to collect parcels from courier offices
• Out-of-Service Areas: Orders may be cancelled or significantly delayed on a case-by-case basis
• Address Accuracy: Incorrect delivery details may result in return shipping at customer's expense

6.5 High-Risk Scenarios

• Natural Calamities: Courier delays or cancellations may occur due to natural disasters or unforeseen events. pvrspares is not liable for compensation in such cases
• Urgent Orders: If delivery timing is critical to your needs, we recommend avoiding our services due to potential logistics uncertainties

7. PAYMENT, REFUNDS AND CANCELLATIONS

7.1 Payment Methods

• Prepaid Orders: Enjoy free shipping (subject to reasonable limits; orders may be cancelled if shipping exceeds practical limits)
• Cash on Delivery (COD): Customer pays 60-70% of courier charges upfront (non-refundable if cancelled after shipping)
• Payment Security: Never share OTP or payment details with delivery personnel. We recommend UPI or online payment methods

7.2 Refund Timeline

All approved refunds are processed within 7 business days (T+7) after cancellation approval.

7.3 Cancellation Policy

• Customer Cancellation: Full refund minus applicable shipping charges
• pvrspares Cancellation: No charges to customer; full refund provided
• Post-Shipping Cancellation: Full refund minus applicable shipping charges

8. RETURN AND REFUND POLICY

8.1 Seller's Fault (Damaged, Incorrect, or Defective Products)

• Contact our support team for return authorization and address
• Return Method: Use IndiaPost (normal post) or equivalent courier service (provide rate card if not using IndiaPost)
• Tracking Mandatory: All returns must include tracking numbers
• Return Shipping Process: Customer pays return shipping charges upfront. Upon receipt and verification that the product is genuinely damaged, incorrect, or defective, we will refund the full product amount plus original shipping charges plus return shipping charges
• Verification Required: Return shipping reimbursement is provided only after we receive and verify the claimed defect/damage

8.2 Buyer's Fault (Change of Mind/Buyer's Remorse)

• Only product cost is refunded (no shipping charges of any kind)
• Customer bears return shipping cost (no reimbursement)
• Shipping discounts from original order are revoked
• Standard return shipping procedures apply

8.3 False or Unsubstantiated Claims

If a product is returned claiming defects but functions properly upon testing, return shipping charges will not be reimbursed and will be determined case-by-case. We do not provide compensation for unrelated damages or claims that cannot be verified.

9. DATA PROTECTION AND PRIVACY

9.1 Account Access

• OTP-Based Login: We use One-Time Password system; no traditional password system
• Account Recovery: If you lose access to your registered mobile number, account recovery is impossible
• Data Sharing: We do not share customer data unless legally required

9.2 Communication

• WhatsApp Updates: Promotional messages and order updates are sent to your verified mobile number
• Cookies: Use of cookies is mandatory for website functionality; no opt-out option available

10. CUSTOMER RESPONSIBILITIES AND RIGHTS

10.1 Consumer Rights

As per Indian Consumer Protection laws, you have the right to:

• Receive products that match the description provided
• Fair pricing without manipulated costs
• Clear information about return and refund policies
• Protection against unfair trade practices

10.2 Customer Obligations

• Provide accurate delivery and contact information
• Mandatory Unboxing Video: Create a complete unboxing video from the moment you receive the package. The video must show the sealed/packed box before opening and continue through the entire unboxing process without interruption. Partial unboxing videos or videos starting mid-process will not be accepted as valid proof
• Supporting Documentation: While photographs can be provided as complementary evidence, the unboxing video serves as the primary proof for any damage, missing items, or incorrect product claims
• Inspect products upon delivery for any visible damage
• Report Issues Within 7 Days: All claims regarding damaged, missing, incorrect, or defective products must be reported within 7 days of delivery. Claims submitted after this 7-day window will not be entertained under any circumstances. This 7-day period is for reporting issues only - actual product return can be processed after claim approval
• Comply with return procedures as outlined

11. ORDER TRACKING AND SUPPORT

Real-time order tracking is available through your order dashboard on our website. For additional support, contact our customer service team using the details provided above.

12. GENERAL TERMS AND LIMITATIONS

12.1 Company Rights

pvrspares reserves the right to:

• Cancel orders at any stage of processing
• Modify these terms and conditions without prior notice
• Refuse service in cases of suspected fraudulent activity

12.2 Liability Limitations

We are not liable for:

• Delays or errors caused by courier partners
• Issues arising from incorrect customer-provided information
• Indirect damages including loss of profits or business
• Circumstances beyond our reasonable control

12.3 Split Shipments

Metal objects, glass objects and plastic objects will never be shipped in the same box. Large orders may be shipped in multiple packages at no additional cost unless specifically mentioned during order confirmation.

13. GRIEVANCE REDRESSAL

For complaints or grievances regarding our services, products, or policies, please contact our Grievance Officer at the details provided above. We are committed to resolving customer concerns in accordance with Indian consumer protection regulations.

14. MODIFICATIONS TO TERMS

We reserve the right to modify these terms at any time. Updated terms will be posted on our website with the revision date. Your continued use of our services after such modifications constitutes acceptance of the updated terms.

PRIVACY POLICY

Data Collection and Use

We collect essential personal information including contact details and delivery addresses to verify customer authenticity, prevent fraudulent activities, and ensure successful order fulfillment. This data is required to process transactions and provide our services effectively.

Data Storage and Protection

Customer information is stored using industry-standard security measures comparable to leading e-commerce platforms. We implement appropriate technical and organizational safeguards to protect your personal data against unauthorized access or disclosure.

Cookies and Tracking

Our website requires cookies for essential functionality and security purposes. These cookies enable proper site operation, maintain your session security, and facilitate the ordering process. Continued use of our website constitutes consent to our use of these necessary cookies.

Data Sharing

We share necessary delivery information with our logistics partners exclusively for order fulfillment purposes. Personal data may be disclosed to legal authorities when required by law or to protect our rights and the safety of our customers. We do not sell or share customer data for marketing purposes with unrelated third parties.